susanreed020

My situation was complicated. I needed simple copy updates, but the site was vulnerable. The underlying platform was unreliable, and I needed to install many plugin and system updates before I could make any changes. The site crashed. I panicked. Randy was on the case with the web servers; he restored the site, updated the plugins, and completed the copy edits in half a day. Another issue is that I had no experience managing websites (I’m retired and no longer have staff on hand for this). In that situation, trust is particularly important. Trust—On a scale of 1 to 5… I’d give Randy a 10.